Frequently Asked Questions

Everything you need to know about our premium loose leaf teas.

How should I store my loose leaf tea to keep it fresh?

To maintain maximum flavor and aroma, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. Our airtight tins are designed specifically for this purpose.

Do you offer international shipping?

Yes, we ship our artisanal tea blends worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

How much caffeine is in your tea?

Caffeine levels vary by tea type: black and oolong teas typically have the most, green and white teas have less, and our herbal tisanes are naturally caffeine-free.

What is your return policy for food products?

Due to the perishable nature of tea, we cannot accept returns on opened packages. However, if there is an issue with your order or a quality concern, please contact us within 14 days for a resolution.

Are your tea bags compostable?

Yes, our pyramid tea sachets are made from plant-based, biodegradable materials that are fully compostable and free from plastic microparticles.

Can I track my order once it has shipped?

Absolutely. Once your order is processed, you will receive a confirmation email containing a tracking link to monitor your shipment's progress.